Terms and conditions

These terms apply to all services provided by Simply Filtered Ltd, a company registered in England and Wales, company number 13420477. Registered office: 6 Lowerwood Court, 351 Westbourne Park Road, London W11 1EU. By booking or using our services, you agree to these terms.

You can contact us by phone on 07366 199261.

We provide:

• Mould surveys and assessments
• Antimicrobial fogging
• Window film surveys (a pre-installation assessment of window glass)
• Water damage assessment reports
• Survey-led advice on proportionate next steps, including ventilation

We do not:

• Carry out destructive or intrusive investigations
• Act as building contractors or structural engineers, or carry out building, repair or ventilation installation work
• Supply or install window film
• Certify glass as safety glass or as meeting any British Standard
• Certify legal compliance for disputes or claims
• Promise that mould will never return

Our mould surveys are non-invasive visual and environmental assessments, designed to identify the probable causes of moisture, condensation or mould within the accessible areas of the property. They are not structural surveys, leak detection surveys or damp-proofing surveys.

• Assessments are limited to accessible areas only
• No destructive or intrusive investigation is carried out
• Where areas can't be accessed, findings may rely on reasonable professional judgement
• Readings reflect conditions at the time of the visit and may vary with the season and how the property is used

The survey is a diagnostic assessment and does not include installation or film supply. It records measured glass and cavity details for the windows you ask us to survey: glass thickness, whether glass is toughened, laminated glass where identifiable, cavity gaps in double-glazed units and whether a Low-E coating is present.

• Toughened glass is reported as "toughened" or "not toughened". The survey does not certify glass as safety glass or as meeting any British Standard
• Final film selection and any film or window warranty remain with your film supplier or installer
• We pass your report to film suppliers only if you ask us to. Any supply or installation of film is a separate contract between you and that supplier or installer

Antimicrobial fogging is designed to reduce airborne and surface mould spores. It is a supportive hygiene step: it does not remove contaminated building materials or fix the underlying cause of damp or mould.

• Leaks, water ingress and contaminated materials must be dealt with before fogging
• The property must be empty of people and pets during treatment and for the re-entry period we advise, usually 3 to 4 hours
• Mould spores exist naturally everywhere and can't be fully removed. Fogging does not prevent future mould growth if moisture or ventilation problems continue
• Any concerns about the fogging treatment must be reported to us within 48 hours

Where follow-on work is recommended, such as ventilation installation, drying, strip-out or rebuild, our recommendations are based on the survey findings.

• You are under no obligation to use any contractor or supplier we suggest
• We share your details with a partner only if you ask us to, or tick the referral option on our enquiry form
• Any work carried out by a third party is a separate contract between you and that party. We accept no liability for the quality, outcome or cost of third-party work

Our reports and recommendations are provided to help you make informed decisions.

• Reports are not legal certification, compliance confirmation or warranty documentation
• Because buildings, weather, ventilation use and how a property is lived in all vary, no survey, treatment or recommendation can promise that damp or mould will be permanently prevented

• Payment is due in full at the time of booking, unless we agree otherwise
• Survey bookings are confirmed once payment has been received
• Appointments cancelled with less than 24 hours' notice may incur a cancellation fee

You must provide safe access to the property and tell us in advance about known hazards, such as asbestos, unsafe electrics or pets. We may withdraw from a visit if conditions are unsafe.

When you book, you agree to:

• Give accurate information about the property and how it is used
• Tell us about known issues, such as leaks, flooding or previous mould
• Provide safe and reasonable access
• Follow the guidance we give after the service

If you don't, it may limit how effective our services can be and our ability to stand by the recommendations given.

• To the fullest extent permitted by law, we accept no liability for indirect or consequential loss
• Our liability is limited to the value of the service provided
• We are not responsible for outcomes that result from advice not being acted on

Nothing in these terms limits liability for death or personal injury caused by negligence, or any other liability that cannot be limited by law, and nothing affects your statutory rights as a consumer.

We handle personal data in line with UK data protection law. See our privacy policy.

These terms are governed by the laws of England and Wales, and any disputes are subject to the jurisdiction of the courts of England and Wales.