Privacy policy

This policy explains how Simply Filtered Ltd, a company registered in England and Wales, company number 13420477. Registered office: 6 Lowerwood Court, 351 Westbourne Park Road, London W11 1EU. ("we") collects, uses, stores and shares your personal data. We are the controller of your data and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You can contact us by phone on 07366 199261.

We collect only what you give us through our enquiry form, by phone, WhatsApp or email, or when you book. This may include:

• Your name, email address and phone number
• The property's address or postcode, and details such as the property type and number of bedrooms
• Whether you're a homeowner, landlord, agent, tenant, buyer or window film supplier
• A description of the problem, and any photos you send us
• Your contact preferences, such as the best time to call and whether you'd like to use WhatsApp
• Whether you've asked us to arrange quotes from partners, or to pass a window survey report to film suppliers
• Measurements and notes we record during a survey, which form your report

We don't ask for sensitive personal data. When you send photos, please avoid including people or anything you'd rather we didn't see.

• To respond to your enquiry and give you a price
• To arrange and carry out surveys, visits and treatments
• To prepare and send your report and recommendations
• To keep in touch with you about your enquiry or booking
• To arrange follow-on quotes from partners, or pass a window survey report to film suppliers, only when you ask
• To keep the business records we're required to keep

Photos you send us (for example on WhatsApp or by email) help us understand the problem before a visit. We store them with your enquiry, use them only for that purpose, and never publish them without your written permission.

• Trusted partners for follow-on work, such as ventilation installation, drying, strip-out or rebuild, only if you tick the referral option or ask us to. They receive only what they need to quote for or carry out the work
• Window film suppliers, only if you ask us to pass your window survey report to them
• Service providers who help us run the business: a secure third-party form service for the enquiry form, our website host, and our email provider. They process data on our behalf and must keep it secure
• Anyone we're legally required to share it with

We never sell your personal data.

• Taking steps at your request before a contract, and performing the contract: responding to your enquiry and delivering the service you book
• Consent: passing your details to partners or film suppliers, and any non-essential cookies. You can withdraw consent at any time
• Legitimate interests: running and improving our service, and keeping records of the advice we've given
• Legal obligation: keeping financial and accounting records

We keep your personal data for as long as we need it for the purposes above, including to meet legal, accounting and tax obligations, after which it is securely deleted unless there's a legitimate reason to keep it longer.

• Data is stored with providers who use encryption and secure systems
• Access to personal data is limited to the people who need it
• We take reasonable steps to protect your information from unauthorised access, loss or misuse

You have the right to:

• Ask for a copy of the personal data we hold about you
• Ask us to correct anything that's inaccurate
• Ask us to delete your data
• Object to, or ask us to restrict, how we use it
• Ask for your data in a format you can take elsewhere
• Withdraw your consent at any time, where we rely on consent

To use any of these rights, contact us using the details above. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office.

Our website only uses cookies or similar storage that it needs to work, and analytics cookies only if you agree to them. Our cookie policy lists exactly what's in use and how to change your choice.

We may update this policy to reflect changes in the law or our services. The latest version will always be on this page, with the date it was last updated.