Simply Filtered Terms & Conditions

These Terms & Conditions apply to all services provided by Simply Filtered Ltd (“we”, “us”, “our”). By booking or using our services, you agree to the following terms.

In plain terms:

Simply Filtered provides professional surveys, advice, and targeted services to help identify and reduce damp, mould, and air quality issues.

We focus on understanding why problems occur and recommending proportionate next steps. We do not carry out intrusive investigations or general building work, and no service can guarantee that mould will never return.

Where specialist works are required, we explain the reasons clearly and you are free to use our trusted specialists or choose your own contractors.

Our full Terms & Conditions below explain the scope and limitations of our services in more detail.

1. Scope of Services

Simply Filtered provides professional services relating to:

  • Damp & mould surveys and assessments

  • Ventilation advice, surveys, and system installation

  • Antimicrobial fogging and hygiene treatments

  • Survey-led guidance on proportionate remedial works

Our approach is ventilation-aware and focused on understanding moisture behaviour and indoor air quality before recommending any intervention.

What We Do / What We Don’t Do

What We Do

  • Identify likely causes of damp, condensation, and mould

  • Assess ventilation performance and airflow

  • Provide clear, proportionate recommendations

  • Offer specialist fogging and ventilation services where appropriate

What We Don’t Do

  • Carry out destructive investigations

  • Provide guarantees that mould will never return

  • Act as building contractors or structural engineers

  • Certify legal compliance for disputes or claims

2. Surveys & Assessments

2.1 Nature of Surveys

Our damp, mould, and ventilation surveys are non-invasive visual and environmental assessments designed to identify probable causes of moisture, condensation, or mould within accessible areas of the property.

They are not:

  • Structural surveys

  • Leak detection surveys

  • Certified damp-proofing surveys

2.2 Access & Limitations

  • Assessments are limited to accessible internal areas and relevant external elevations at the time of inspection

  • No destructive or intrusive investigation will be carried out

  • Where areas cannot be accessed, findings may rely on reasonable professional assumptions based on available evidence

  • Environmental readings reflect conditions at the time of inspection only and may vary seasonally

  • Any access limitations and their potential impact on findings will be recorded within the survey report, and further investigation may be recommended where appropriate

3. Ventilation Advice & Installation

Ventilation recommendations and installations are based on:

  • Property layout and use

  • Observed moisture behaviour

  • Industry standards and manufacturer guidance

We do not guarantee that ventilation upgrades alone will resolve all damp or mould issues, particularly where underlying moisture sources remain unresolved. Ventilation improvements are intended to help manage humidity and indoor air quality and may form part of a wider solution where appropriate.4. Antimicrobial Fogging

4.1 Purpose

Antimicrobial fogging is designed to reduce airborne and surface-level microbial contamination, including mould spores. It does not remove contaminated building materials or resolve underlying damp issues.

4.2 Preconditions

  • All leaks, water ingress, and contaminated materials must be addressed prior to fogging

  • Properties must be vacant during treatment and for the advised re-entry period

4.3 Limitations

  • Mould is present in all environments and cannot be fully eradicated

  • Fogging does not prevent future mould growth if moisture or ventilation issues persist

  • Any concerns relating to the fogging process must be reported within 48 hours

5. Property Recovery & Support and Third-Party Contractors

Where remedial works are recommended:

  • Recommendations are based solely on survey findings

  • You are under no obligation to use any contractor we may suggest

  • Any works carried out by third parties are separate contracts between you and those parties

Any recommendations are made independently of the works themselves and are not influenced by commercial arrangements with third-party contractors. Simply Filtered accepts no liability for the quality, outcome, or cost of third-party works.

6. Reports & Recommendations

All reports and recommendations are provided:

  • For informational and guidance purposes only

  • To support informed decision-making

  • Without guarantee of outcomes where underlying conditions change or are not addressed

Reports should not be relied upon as legal certification, compliance confirmation, or warranty documentation.

No Guarantee of Permanent Prevention

Due to the complex and variable nature of buildings, occupant behaviour, weather, and ventilation use, no survey, treatment, or installation can guarantee the permanent prevention of damp or mould.

7. Payments & Cancellations

  • Upon receiving an invoice, payment is due in full at the time of booking unless otherwise agreed

  • Appointments cancelled with less than 24 hours’ notice may incur a cancellation fee

  • Survey reports are typically issued within 5 working days unless otherwise stated

8. Health, Safety & Property Condition

You must ensure:

  • Safe access to the property

  • That known hazards (e.g. asbestos, unsafe electrics, aggressive pets) are disclosed in advance

We reserve the right to withdraw from a site if conditions are unsafe.

9. Client Responsibilities

By booking our services, you agree to:

  • Provide accurate information about the property and its use

  • Disclose known issues such as leaks, flooding, or previous mould events

  • Ensure safe and reasonable access to the property

  • Follow post-service guidance provided

Failure to do so may limit the effectiveness of our services and our ability to stand by recommendations given.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We accept no liability for indirect or consequential loss

  • Our liability is limited to the value of the service provided

  • We are not responsible for outcomes resulting from failure to act on advice given

Nothing in these terms limits liability for death or personal injury caused by negligence.

11. Data Protection & Privacy

We process personal data in accordance with UK data protection legislation.
Full details are set out in our Privacy Policy, available via the link at the bottom of our website.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.