Data Protection & Privacy Policy

1. Introduction

Simply Filtered is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and share personal information when you contact us or book a service through our website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We only collect personal data that you voluntarily provide via our enquiry or booking form, which may include:

  • Name

  • Email address

  • Phone number

  • Property address

  • Any additional information you choose to include in your message

We do not collect sensitive personal data.

3. How We Use Your Information

We use your personal data solely to:

  • Respond to your enquiry

  • Arrange surveys, visits, or bookings

  • Provide reports or recommendations

  • Communicate with you about your enquiry or service

  • Arrange follow-on remedial work where requested

We will never sell your personal data to third parties.

4. Sharing Your Information

In some cases, we may share relevant contact details with trusted third-party contractors where:

  • Remedial or follow-on work is recommended, and

  • You have requested or agreed to contractor support

These contractors will only receive the information necessary to carry out the agreed work and are required to handle your data securely and in accordance with data protection laws.

5. Legal Basis for Processing

Under GDPR, we process your data based on:

  • Consent – when you submit an enquiry or booking form

  • Legitimate interest – to respond to enquiries and deliver our services

You may withdraw consent at any time by contacting us.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary to:

  • Respond to your enquiry

  • Deliver our services

  • Meet legal, accounting, or insurance obligations

In line with industry standards, customer data is typically retained for up to 6 years, after which it is securely deleted unless there is a legitimate reason to retain it for longer.

7. How We Store and Protect Your Data

  • Data submitted through our website is stored securely using Squarespace’s encrypted systems

  • Access to personal data is restricted to authorised personnel only

  • We take reasonable steps to protect your information from unauthorised access, loss, or misuse

8. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to or restrict certain types of processing

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website may use cookies for basic functionality and analytics. Where required, you will be asked for consent via a cookie banner. More details can be found in our cookie settings.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact us at info@simplyfiltered.co.uk.

11. Policy Updates

This policy may be updated from time to time to reflect changes in legal requirements or our services. The latest version will always be available on our website.